Digital wallets, often known as digital payment solutions, are all the rage these days.
They have not only simplified the payment procedure, but they have also eliminated the need to carry cash, go for ATMs to withdraw cash, or search our luggage for cards.
Today, any item can be purchased with a simple click on digital wallets. Service providers have also benefited from digital wallets, which encourage digital payments through offers such as coupons and rebates.
With the COVID-19 pandemic reducing human-to-human connection, digital wallet app development will only grow in popularity. In the approaching years, the Mobile Payments Market is expected to become even more profitable. It is expected to be worth $4690 billion by 2025, according to some estimates.
Most people would be persuaded to design their own app if they considered the potential rewards of entering this market. Here are seven practical suggestions to assist you on your way.
1. Compliance with Regulatory Requirements
Now, before you begin the process of learning how to develop an e-wallet app, you must first become aware with the regulatory standards that must be met.
Regulatory restrictions for digital wallet apps differ by country. The best line of action would be to form a legal team with substantial experience in this area.
Ensure that the legal staff is aware of the requirements and that they are kept informed of any potential modifications. They’d show you how to register the app, what country-specific features it needs, and so on.
2. Appealing Features
The use of all digital wallet programs is the same. As a result, your app must be appealing or unique in order to attract clients.
Having feature-rich applications to assist you compete against the established and well-known companies. The following are features that you must have:
- Customers would not have to line if they paid for things in advance.
- Alternatives for paying bills.
- Simple navigation and usage; if the procedure is too complicated, customers will become frustrated and abandon it.
- Maintain aesthetics and color schemes; this will appeal to Gen-Z in particular.
- Your app should be able to accept a variety of payment methods, such as credit/debit cards and cryptocurrency.
- Incorporate prizes, vouchers, and loyalty points into your strategy. Some clients would be enticed by the potential to win further rewards.
- Develop an interactive platform that includes cartoons or GIFs after the conclusion of successful payments.
- Don’t establish a transaction minimum.
- Allow users to connect to several bank accounts.
Customers would be attracted to and happy with a wallet that was feature-rich, attractive, safe, and interactive. Customer satisfaction should always be your primary priority.
3. App Development
You can proceed if you are familiar with coding and other app development basics. If you’re a beginner or don’t know what you’re doing, though, SDKs can help.
A software development kit (SDK) does not build a complete project. They will, however, make the task much easier.
These kits include a variety of software development tools in one package. They assist in the development of apps by utilizing tools such as a compiler and debugger. Java, Python, and Go are just a few examples.
Choose an SDK that you are familiar with or that you are comfortable with. It’s important to keep in mind that knowing how to code is essential. Start coding once you’ve decided on a platform.
The most critical component of your digital wallet application is security. Because sensitive financial information, such as bank account numbers, will be saved on the app, it must be kept safe at all times.
Most clients are naturally apprehensive to utilize a new digital wallet due to concerns about security breaches and financial data misuse.
Customers’ trust in the app would grow if it had a satisfactory level of security and protection against security breaches.
5. Managing the Development
The procedure of developing a digital wallet is lengthy, and having a team of experts on hand would make it easier.
Having specialists such as a business analyst, android developer, iOS developer, and project manager on board would ensure that duties are split down into manageable pieces and that each specialist is responsible for one of them.
Each one would overlook the development of their various skills, depending on their speciality. A work split like this would make the process go more smoothly and successfully.
6. Creating A Payment Gateway
Rather than establishing a digital wallet app, one needs learn how to create a payment gateway and an online payment website. Such websites, like apps, are quite popular and have acquired a lot of traction in recent years.
When developing a payment gateway, security must again be a major focus. Maintaining the security of your clients’ critical information, whether you utilize the OTP or the QR code, must be a major priority.
To make a payment gateway, you’ll need to do the following:
- Develop a web app, an Android app, or an iOS app.
- Include a lot of features, such as coupons/discounts, ID verification, and numerous payment ways.
7. Provide excellent customer service
When we say “focus on customer service,” we mean it. Customer complaints are certain to arise when creating and managing an e-wallet that contains fundamentally sensitive data.
If you don’t deal with your customers’ complaints tactfully, you’ll lose customers at the very least and face legal action at the very worst.
Create a commonly asked questions area with clear solutions to frequently requested questions. These could cover the app’s core mechanisms, benefits offered, causes for payment failure, what to do if a payment fails, and so on.
Have a dedicated customer service email address and respond to consumer complaints as quickly as feasible. All clients value prompt service. Create a customer service helpline or chatbox if you have the funds to do so.
Industries, businesses, and brands benefit from mobile wallet apps since the time-consuming job of utilizing cards, depositing checks, and other similar tasks is eliminated, and payments are done instantaneously.
Making your own e-wallet application is a terrific place to start right now. You can overcome the challenges of establishing a mobile wallet app and bring your concept to life using the advice provided above.