This is a growing problem when consumers are not happy with the repairs arranged by the insurer. Needless to say, the problems with the quality of repairs arranged by the insurer are only rising, and it is essential to know the reasons behind it. Despite having clear laws and regulations, those issues never seem to go away.
It is essential to understand the quality of repairs arranged by the insurer and what to expect from the services. The insurer is expected to pay for any repairs or replacements of the equipment. And if the projected cost of repairs of the damaged vehicle exceeds the value of the vehicle, the insurer may write-off the vehicle and make a cash settlement based on the market value of the vehicle.
• Repairs and betterment: The insurer is expected to pay for the repair cost of the damaged vehicle, and the company’s preferred repair shop is hired for the task. The customer may have to incur any additional costs to make the vehicle better than it was prior to the damage. For example, if the damaged car handle is rusty and is replaced with a new one, the customer would be expected to contribute. The customer will also pay for any extra work that is not related to the damage.
• Write-off and replacement: The insurer will pay or reimburse in case there are a write-off and replacement. He will calculate the pre-collision value and subtract the deductible. In case the insurance policy comprises a certain waiver of depreciation clause, the insurer is expected to reimburse for the full value the customer paid for the vehicle.
There are plenty of case studies that show that consumers are not happy and face problems with the quality of repairs arranged by the insurer. The insurers are often keen that the customers hire their appointed repairer as it allows them to minimize pay-outs. However, one can always negotiate with the insurer and make them allow them to use their trusted garage for the repairs.
Problems with the repairs:
In case you have problems with the repairs arranged by the insurer and are not happy about the repairs done on your the vehicle, you can take up the matter with the insurer or repair firm and give them the chance to get rid of those issues. You can visit the company’s internal resolution or dispute resolution to assert that the repairs were not satisfactory and how the insurer is responsible for those issues. If the Insurance company doesn’t take the complaints of its customers seriously, one can always lodge a complaint with the local consumer forum authority. The chances are that your grievances would be heard, and the insurer would agree to fix the repair work and get it done within the set time frame. If the insurer doesn’t respond within a set number of days, you can lodge a complaint with the higher authority who can take action. You can take the insurer to court him is he still doesn’t pay attention to your complaints and gets the needful done.
In case you have problems with the repairs arranged by the insurer and are unsatisfied with the workmanship or the quality of parts used, you can take certain steps. After all, the insurance company is responsible for the repair work and ensure that the work is carried out efficiently. Keep in mind that the insurer is obligated to carry out the repairs and to the satisfaction of his customers. He has to accept responsibility for the quality of workmanship and materials.